FAQS

Where is the Bamboo Brush. Redefined made?

The FOREVERHANDLE™ is designed and made in New Zealand.

The Eco Bamboo Head is assembled in China from sustainably sourced bamboo and the soft bio based Nylon bristles are made in Germany.

How sustainable is the Bamboo Brush. Redefined?

The 6061 Aluminium sourced for the FOREVERHANDLE™ is from Tiwai Point in New Zealand. Locally sourcing aluminium means we are reducing carbon emissions.

FOREVERHANDLE™ is made of a tube piece, after the machining process, it’s anodised at 12 microns to last you a lifetime. We made the design as simple and elegant as possible to ensure there is minimal wastage of material. 

The Eco Bamboo Head is made from Moso Bamboo and with 100% plant based Nylon bristles. Moso Bamboo is 100% biodegradable, so it will not leave a carbon footprint.

The Eco Bamboo Head is 99% biodegradable, so you do have to remove the nylon bristles and staples before composting the bamboo at home.

Why buy the Bamboo Brush. Redefined, it seems pricey? 

The FOREVERHANDLE™ is designed and made in New Zealand, and will last you a lifetime! We believe the investment is worth it for a product you will use everyday!

We also have a range of reusing product concepts which we would love to introduce to the market.

In order for us to do this and re-invest in design, prototyping, research and development and sustainable manufacturing processes we have priced our first release accordingly.

By purchasing our product, you are buying in to the concept of reusing and sharing.

The Annual Subscription for the Eco Bamboo Heads are priced extremely competitively if you had to purchase a toothbrush individually.

Starter Kit for 1: Eco Bamboo Head ($4.16 each)

Starter Kit for 2: Eco Bamboo Head ($3.33 each)

Starter Kit for 3: Eco Bamboo Head ($2.77 each)

Starter Kit for 4: Eco Bamboo Head ($2.50 each)

We are also in the process of integrating part pay options on the website.

As a customer or someone just visiting our website, if you are interested in the reusing concept, we would love for you to join our Sharing Marketplace (www.tribu.nz) for free, you have the option to list your things to share with family, friends, neighbours and people in your community. 

How long does the FOREVERHANDLE™ last for?

Just like the name suggest, it will last you forever. We guarantee this with our lifetime guarantee.

How can I discard the Eco Bamboo Head?

The bamboo is 100% biodegradable so you can compost it at home. Before you do this, you need to pull the bristles and staples out with pliers as they are not biodegradable.

Is the delivery really free?

Yes, delivery is free for NZ and Australia for Starter Kits sold on our website. 

What happens once Tiwai Point Smelter is closed?

We promise to source the pure aluminium from Tiwai Point Smelter for New Zealand until it closes down. Once it closes, we will find a new source closer to home so we keep our emissions low. The FOREVERHANDLE™ will be manufactured locally in New Zealand for the local market. 

Can we stock Bamboo Brush. Redefined at our store?

Yes, you sure can and thank you for thinking of us! We have a special wholesale price for interested Stockists for all our Starter Kits.

Please call us on ‭0800 874 286‬ or drop us an email on support@reusablething.com

How can you guarantee that your bristles are what they claim to be?

We pay for independent testing of the Eco Bamboo Head on a random basis when we receive new stock to confirm they are indeed made of 100% bio-based Nylon bristles.

How often do I need to replace the Eco Bamboo Head?

Dentists recommend you change your toothbrush every 2-3 months. Our Annual Subscription includes 6 x Eco Bamboo Heads so you can replace them once every 2 Months.

When will I receive my order?

Orders are dispatched within 24 hours. You should receive your package within 3-5 working days.

Can The Bamboo Brush. Redefined be gifted?

Absolutely! Our Starter Kit for 1 makes for a great gift idea. When you purchase, just make sure you include details of the lucky recipient in the shipping details with a note. 

Is there a version for a kids Bamboo toothbrush?

We are working on a kids range, this will be released in 2021. Stay tuned, we got something very exciting for the kids! 

What payment options do you offer?

We accept all major credit cards.

What is your refund policy?

All purchases come with a 30 day return guarantee.